Return & Refund Policies

Overview

At Tino Shop, we aim to ensure that you are completely satisfied with your purchase. If you need to return an item, we have a clear and straightforward return policy to assist you.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Time Frame: The return must be requested within 30 days from the date of receipt.
  • Receipt: You must provide the original receipt or proof of purchase.
  • Condition: The item must be in its original, unopened packaging and in the same condition as when you received it.
  • Unopened Box: Items must not be opened or used. If the box is opened, the return will not be accepted.

Return Process

To start a return:

  1. Contact Us: Reach out to our customer service team at taphoaduongtino@gmail.com to request a return authorization number.
  2. Prepare Your Return: Pack the item in its original packaging with the receipt and any included accessories or documentation.
  3. Ship the Item: Follow the return instructions provided by our customer service team. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Process

  • Refund Method: Once we receive the returned item, we will process the refund to the original payment method within 5-7 business days.
  • Refund Amount: Refunds will be for the item’s purchase price minus any applicable shipping charges. If the item is not in its original, unopened condition, a partial refund may be issued based on the condition of the item.

Exceptions to the Return Policy

  • Non-Returnable Items: The following items cannot be returned:
    • Items marked as “Final Sale” at the time of purchase.
    • Custom-made or personalized items unless there is a manufacturing defect.
    • For health and safety reasons, food products are non-returnable. 
    • Hygiene and Safety: Liquids can be difficult to sanitize, and there could be health and safety concerns.
    • Product Integrity: Once opened, it’s hard to verify that the product is still in its original condition, which could affect quality.
    • Regulations: Some products, like pharmaceuticals or personal care items (shampoo, oil, serum, ...), might have regulations that prevent returns due to potential contamination.

 Contact Us

For any questions or concerns regarding your return, please contact our customer service team at taphoaduongtino@gmail.com.

Thank you for shopping with Tino Shop!